FAQs

How long will my order take?

Each item is made to order!  What does that mean, you ask.  Well, usually it means that once you place your order, I go into the studio and make your beads.  They anneal in the kiln overnight and then I make them into your piece of jewelry.  This usually takes 3-4 days for your item to ship, but can take up to a week.  Some times I have beads made in advance and can then make your item more quickly.  If you have a special occasion and need your items to ship quickly, feel free to contact me at shelly@perledivetro.com and I'm happy to let you know how soon your item can ship. 

Custom Orders

Do you love a design, but want to have it in a different color?  I am happy to give custom quotes and many colors can be switched for no additional charge. Have a special occasion and need your items to coordinate with dresses or personality? Contact me for samples or pictures of colors to match you special occasion. 

Payment and Shipping

Pay safely and easily via PayPal and Shopify! Choose your shipping method at checkout. 

Your items will be lovingly wrapped with tarnish resistant tissue paper and placed in a cardboard jewelry box and wrapped with a ribbon.   I ship all items in bubble envelopes.  If you want your item gift wrapped and shipped directly to your recipient, just be sure to provide their name, address in the ship to spot and note the occasion.  

Privacy Policy

I will only use your shipping and billing address, and contact information to communicate with you about your order, to fulfill your order and for legal reasons (like paying taxes).

​Secure Ordering & Payment Options

With Shopify and PayPal, rest assured your information is safe. 

Returns & Refunds

I gladly accept returns and cancellations

Just contact me within 7 days of delivery

Ship items back to me in new, unused condition within 20 days of delivery. 

You can request a cancellation before item has shipped.  

I don't accept exchanges if the item has been worn or used, but if you receive your item and its just not right, please contact me an I will do my best to fix, replace or refund your purchase.  I make glass jewelry because it gives me joy, I want your jewelry to give you joy as well.  

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. (Please don't wear it or use it, if you don't want to keep it)